Thanks for that.

I just left a message, but it's sounding like this company is a one man operation. They are even using their own servers.

I know my hard & fast rule is NEVER to go with a company that doesn't have a phone number, but I was desperate to move from ECM & they seemed ok at the time, so I ignored my own rule. I become very suspicious of companies that force you to ONLY communicate via e-mail. Look how easy it is for them to just disappear.

No, I haven't canceled my account. They stopped responding to my tickets after asking them for 2 prices when sending me my box & my 2 envelopes.

Their backend isn't as good as ECM's, so there's no pricing there. It's also hard to even view tickets. Their system for that isn't logical, you literally have to type in your e-mail address & have the system send you the URL to the tickets LOL

In their system they just ask you to pick the method of shipment & since I'm not about to guess the price, I asked them to send me the 2 prices & I'd pick one. They directed me to USPS's site, but I had a hard time getting pricing from that site. All I found were flat rate box prices.

After that, that's when I stopped getting a response.

Then I got the next 2 pieces of mail, I had them scan it which was done, then I put in the request to have it forwarded & asked for prices. (no response)

I got a response about why they don't have your cc info in their acct (the last 4 digits) & I said thank you, just waiting on the responses to my other tickets & no response back to that ticket either.

Started a brand NEW ticket today clearly getting upset. Again, no response.

And another thing you have to be aware of…

They make you get that form notarized whereas ECM didn't. They said they didn't understand why ECM wouldn't make you since USPS says notarization is a must. So I had to pay an extra $20.

Here in Canada it's not $5 to notarize something. I had to spend a lot of time & energy driving around my area to try & find someone cheap, as the lawyers all want $35-50 just to notarize one sheet of paper.

Michelle

Michelle

Michelle

When I finally spoke to a manager, she said, “well no one else is having that problem.” (now I can see she was lying). I hate it when companies say that as if your issues aren't valid b/c there aren't 100 other people complaining. So I said to her in a raised voice, “are you saying that what I'm saying isn't important or that I'm lying???”

She's like, “well I don't know what to tell you.” I forced her to DEAL WITH IT.

Her only solution was that I pay VERY expensive shipping charges using FedEx just so I could receive a simple envelope. How lovely – NOT

Finally I forced her to try & solve the problem so she sent me 3 envelopes with a regular stamp & whalla, they arrived in like 5 days.

Because of her attitude, that's when I finally decided to switch b/c I was willing to eat the huge increase prior to that even though I didn't like it one bit.

Where did I hear that the owner blew through $7 million in investment money & that's why they have had to hike up the prices so much.

When they wanted to know why I switched & I told them about the manager & the prices. They had nothing to say about the manager.

It's all shocking actually b/c I reviewed them back before they raised their prices & had nothing but huge praise for their customer service. Then once they launched their new interface, things seemed to change a bit here & there.

Please let me know who you are switching to, I can't believe there's hardly any companies available now that offer this service.

Thanks

Michelle

In cases like this it's soooo nice to have a phone number isn't it?

I dug up a phone number for you from their public domain info: 1 (877) 669-2925

You can also get their address from looking at their domain information on this page:
http://whois.domaintools.com/mailboxforwarding.com

The information may be incorrect or another location but it's worth a shot. Let us know what happens and if they come through.

I will have to contact the authorities.

They don't have phone support & since they responded to my tickets within 24 hours I didn't think there was going to be a problem, but now there is.

They AREN'T responding to my tickets & they have a box of mine worth almost $145 that needs to be forwarded to me as well as a credit card & debit card the bank forwarded to them. The envelopes of course have been opened.

I'm really nervous now. I haven't heard from them since the 23, it's now the 28th.

What a nightmare.

Michelle

A couple of things to point out about the “conversation” happening on this blog post:

1. Most people's issues are about price. If you are fully aware of their pricing structure (how much it costs to scan the contents of mail, forward, shred, and deposit checks) and you're o.k. with it, then this shouldn't be a big issue. The truth is that ECM's service is very innovative, secure for the most part, and reliable.

2. The other big issue people have is that when you cancel your account they don't forward your mail for free like USPS would. Perhaps this is an awful and irresponsible thing ECM is doing and then again, perhaps this is why USPS is hemorraging vast amounts of tax payer money every year.

As far as not being able to pick up your mail in Miami, yeah, that's the biggest fly in the ointment. I don't really see the point of the Premium street address at $14.95 if you can't pick up mail there. You'd be better off with the free P.O. Box in Miami unless you're trying to verify residence or make an impression.

If you needed physical copies of your mail you'd have to aggregate it and bulk forward it to your penthouse in Miami. Lots of latency and cost there.

I personally use the Seattle premium pick-up location but I also live in Snohomish. (You know where I'm talking about Mr. Gigantor Software World Domination Company That's Looking Less Evil Everyday.) I pick up my mail twice a month and grab a sweet brew at Zeitgeist in Pioneer Square whilst I'm at it.

One thing to consider is that you may need very little of your paper mail once you realize you can scan the insides if there's any doubt what it is from the free outer envelope scan reveals.

Once I converted my bills to electro pay I rarely need to collect any actual mail. The ONLY thing I pick up are checks that some customers send me because they refuse ACH or wire and the occasional ominous looking letter from Uncle Sam.

I still have my magazine subs and online purchases sent to my place of residence and that's about all I care to receive in physical form.

So yeah, there's some seriously pissed folks who didn't appreciate ECM's pricing change-up but I've yet to find a comparable service with the credibility and staying power. (Even though the occasional ECM competitor finds this blog post a great place to advertise their “superior” services.)

And no everyone, I'm not a shill for ECM. Like I said, I just haven't found anything better yet.